[IM-Workflow] Is it possible to notify the applicant by email when a matter is denied?

 
Yes, there is.

To notify users by email when denying the matter, use the "Process Result Notification".
Using the "Process Result Notification", you can notify applicants of the results when a matter is completed.

If you only want to send an email when a matter is denied, please set the "Process Type" in the message definition.

For details on Process Result Notification, please refer to the following documentation.

* intra-mart Accel Platform IM-Workflow specifications
 3.7.3.2. Processing result notification
 https://document.intra-mart.jp/library/iap/public/im_workflow/im_workflow_specification/texts/detail_guide/notice/ml_imb_dest/detail_guide_23.html#id7

* intra-mart Accel Platform IM-Workflow specifications
 3.6.3. Message type
 https://document.intra-mart.jp/library/iap/public/im_workflow/im_workflow_specification/texts/detail_guide/message/message_var/index.html#id7

* intra-mart Accel Platform IM-Workflow specifications
 3.7.2. Types of mail / IMBox
 https://document.intra-mart.jp/library/iap/public/im_workflow/im_workflow_specification/texts/detail_guide/notice/ml_imb_var/index.html#common-imbox

For information on setting process types, please refer to the following document.

* intra-mart Accel Platform IM-Workflow Administrator Operation Guide
 3.7. Register and set message definitions
 https://document.intra-mart.jp/library/iap/public/im_workflow/im_workflow_administrator_guide/texts/basic_guide/basic_guide_18.html

--Target-------------------------------------------------------------------------
iAP/Accel Platform/2021 Summer and later
--------------------------------------------------------------------------------

FAQID:1509
Was this article helpful?
0 out of 0 found this helpful
Powered by Zendesk